FAQs

Does Shipping Cover Nationwide and International Destinations?

We proudly offer nationwide shipping across Australia and international shipping to all destinations for our valued customers and their furry companions.

Are There Any Shipping Costs?

Enjoy free shipping on all orders within Australia, as well as for all international orders!

Can I Receive Shipments at PO Boxes or Parcel Lockers?

Unfortunately, we're unable to deliver to PO boxes or Parcel lockers. For door-to-door delivery, we require a physical street address. Thank you for your understanding.

What is the Expected Delivery Timeframe?

Our standard delivery time nationwide is 7-14 business days, while international shipping to all countries typically takes between 9-16 business days. Additionally, please allow 24-48 hours for order processing, excluding weekends and public holidays.

How Can I Track My Order?

After your goodies are dispatched, we'll send your tracking number via email. Kindly allow some time for logistics to update the tracking information. We'll promptly email you with all the necessary details.

What Happens in Case of Shipping Delays?

In rare instances, like extreme weather conditions or other unexpected events, shipping delays may happen. We know how crucial it is to receive your order on time, and we will keep you in the loop every step of the way. Rest assured, we'll provide regular updates as soon as we have more information.

Is it Possible to Make Changes or Cancel My Order?

Should you need to make changes or cancel your order, please contact us promptly. If your item(s) have already been dispatched, we recommend waiting to receive the package and then initiating a return for a refund.

How Can I Request Returns and Refunds?

For returns within 30 days of receipt, email us your return request, reason, and proof of purchase. To be eligible for a refund, items must be in original packaging, unworn, and unused. Photos may be required in some cases. Request a return before sending items back to us. For more detailed information, please refer to our refund policy.

Is There a Money-Back Guarantee?

Shop with confidence! If you or your furry companion isn't completely satisfied with their purchase, return it within 30 days for a full refund.

What is the Process for Unsubscribing from Emails?

To unsubscribe from newsletters and promotional emails, simply click the unsubscribe button in our emails. And if you're ever ready to reconnect, hop over to our website's home page and opt-in for updates on the latest offers, products, and exclusive deals.

Need a Helping Hand or Paw?

Have any questions or need assistance? Don't hesitate to reach out to us at info@petstorecollective.com or chat with us live on our homepage. We're here to lend a hand with any inquiries you may have.