General

How do I know what size collar to purchase for my dog?

Weā€™re here to help you find the pawfect fit! šŸ¾

To find the best collar size for your dog, simply measure their neck where the collar naturally rests and compare it to our "Find My Pawfect Fit" size guide on our product pages.

For a comfy, secure fit, make sure thereā€™s enough space to fit two fingers between the collar and your dogā€™s neck, this helps to ensure itā€™s snug without being too tight.

Remember, our size guide is a helpful reference. Your dogā€™s breed, fur type, and body shape all play a role in finding the right fit, so keep those factors in mind when choosing.

Need assistance? Email us a photo of your pup to info@petstorecollective.com, and weā€™ll be happy to assist! šŸ˜Š

How do I know what size collar to purchase for my cat?

Weā€™re here to help you find the purrfect fit for your cat! šŸ±

To find the best collar for your feline friend, measure where their collar comfortably sits around their neck and use our "Find My Pawfect Fit" size guide on our product pages.

Be sure to leave enough space to fit two fingers between the collar and your catā€™s neck, this ensures a snug but comfy fit.

Our size guide is a helpful reference, but keep in mind your catā€™s fur type, neck shape, and overall build to get the best fit.

Need help? Send us a photo of your cat to info@petstorecollective.com, and weā€™ll be happy to help! šŸ˜Š

How do I fit our bandana and bow tie for my pet?

Weā€™re here to help your pet look extra stylish!

To fit our bandana, simply measure your petā€™s neck to ensure itā€™s within the 25-40cm range.

For smaller pets, you can adjust the fit by tying a knot at the back and folding the top edge of the bandana for a smaller triangle shape.

Our bow ties are designed with a velcro backing that easily attaches to most small-to-medium size collars, making them quick and simple to fit.

Need assistance? Email us a photo of your furry friend to info@petstorecollective.com, weā€™ll be happy to help! šŸ˜Š

Caring for Your Pet Store Collective Accessories

Thanks so much for choosing Pet Store Collective! We absolutely love seeing your fur babies enjoying their new pieces! šŸ¾ Here are a few simple care tips to keep your pet accessories fresh and fabulous.

Collars & Leads
Our collars and leads are machine washable on a gentle cycle in a delicate bag. Hang them to dry away from direct sunlight. For quick touch-ups, a little spot cleaning does the trick!

Bandanas
Our bandanas are machine washable on a gentle cycle in a delicate bag. They can also be ironed on a low to medium setting. For small stains, a quick spot clean will keep them looking fabulous!

Bow Ties
Hand wash your bow tie with mild soap and dry away from direct sunlight.

Following our easy care tips, your Pet Store Collective accessories will stay fresh and fabulous, ready for every special moment.

Shipping & Delivery

How much does shipping cost?

Weā€™re excited to offer free worldwide shipping for all our valued customers and their furry friends!

Iā€™m excited about my new pet goodies! How long will it take to be shipped?

We aim to dispatch orders within 2-3 business days. During busy periods, it can take up to 5 business days. Thank you for your patience and understanding.

How do I make a return?

Itā€™s easy to request a return! Just send us an email within 30 days of receiving your order. For more details, click here to check out our returns policy.

Do you offer a money-back guarantee?

Absolutely! If you or your furry friend arenā€™t completely happy with your purchase, simply return it within 30 days, and weā€™ll give you a full refund.