Privacy policy
Effective Date: 10 February 2026
Pet Store Collective ("we", "us" or "our") is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from www.petstorecollective.com (the "Site"), or otherwise interact with us.
This policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant international privacy laws where applicable, including the GDPR, UK GDPR, and CCPA.
1. Personal Information We Collect
We collect personal information necessary to operate our business, provide our products and services, and improve your experience.
a) Device Information
When you visit the Site, we automatically collect certain information about your device, including:
• Web browser type and version
• IP address
• Time zone
• Cookie and tracking data
• Pages or products viewed
• Search terms and interaction data
This information is used to ensure the Site functions correctly, improve performance, enhance security, and better understand how customers use the Site.
b) Order and Account Information
When you place an order or attempt to make a purchase, we collect information including:
• Full name
• Billing and shipping address
• Payment details (processed securely via third-party payment providers)
• Email address
• Phone number
This information is used to process payments, fulfil orders, arrange shipping, provide order confirmations, manage returns, and meet legal and accounting obligations.
c) Customer Support Information
If you contact us (via email, social media, SMS, or other channels), we may collect your contact details and any additional information you provide to assist with enquiries, support requests, or feedback.
2. How We Use Your Personal Information
We use your personal information to:
• Provide and deliver our products and services
• Process transactions and payments
• Communicate with you about orders, returns, and support requests
• Improve and optimise our website and customer experience
• Detect and prevent fraud or security issues
• Comply with legal, regulatory, and taxation requirements
• Send marketing communications (where you have consented or where permitted by law)
3. Legal Basis for Processing (International Customers)
Where required under applicable laws, we process your personal information based on:
• Contractual necessity (to fulfil orders and provide services)
• Legal obligations (compliance with laws and regulations)
• Legitimate interests (improving our services and protecting our business)
• Consent (for marketing communications, including email and SMS)
4. Disclosure of Personal Information
We may share your personal information with trusted third parties only where necessary, including:
• Shopify (our ecommerce platform)
• Payment gateways (e.g. credit card processors, PayPal, Afterpay)
• Shipping and logistics providers
• Marketing and analytics providers
• IT, accounting, and professional service providers
• Regulatory or legal authorities where required by law
We do not sell your personal information.
5. International Data Transfers
Your personal information may be stored or processed outside Australia, including in Canada and the United States, where Shopify and its service providers operate. When this happens, we take reasonable steps to ensure your information is handled securely and in line with applicable privacy laws.
By using our Site or providing your information, you acknowledge and agree to these international transfers.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enable core website functionality
• Remember your preferences
• Analyse website traffic and usage
• Support marketing and advertising activities
Some cookies are essential and cannot be disabled. Others are optional and can be managed via your browser settings or cookie consent tools (where available).
For detailed information about cookies used by Shopify, please refer to Shopify’s Cookie Policy.
7. SMS & Email Marketing
If you opt in, we may send you marketing communications via email or SMS, including:
• Order updates and transactional messages
• Abandoned cart reminders
• Promotional offers and product updates
• Review requests
You can unsubscribe at any time by:
• Clicking the unsubscribe link in emails
• Replying STOP to SMS messages
• Contacting us at info@petstorecollective.com
8. Your Rights
Depending on your location, you may have rights to:
• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Restrict or object to processing
• Request data portability
• Withdraw consent to marketing
Australian customers may lodge privacy complaints with the Office of the Australian Information Commissioner (OAIC).
To exercise any rights, please contact us at info@petstorecollective.com.
9. Data Retention
We retain personal information only for as long as necessary to:
• Provide our services
• Meet legal, accounting, and regulatory obligations
• Resolve disputes and enforce agreements
10. Security
We take reasonable technical and organisational measures to protect your personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and the effective date updated accordingly.
14. Governing Law
This Privacy Policy is governed by the laws of Australia.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Pet Store Collective
Email: info@petstorecollective.com