Shipping Policy
Shipping Policy at Pet Store Collective
At Pet Store Collective, we're committed to delivering high-quality pet products sourced globally. Here's what you need to know about our shipping process:
Order Processing:
- We aim to dispatch your order within 24 to 48 hours after payment, excluding weekends and public holidays.
- Dispatch times may vary based on product availability and order volume.
Estimated Delivery:
- The provided delivery date and time are for guidance, not a guarantee.
- Unforeseen circumstances may impact delivery times, but we're dedicated to keeping you informed about any delays.
Shipping Duration:
- Domestic Shipping: 7-14 working days.
- International Shipping: 9-16 working days.
- Currently shipping to Germany, United Kingdom, and United States; more locations coming soon.
Important Notes:
- Shipping times are estimates and maybe subject to factors beyond our control.
- We're actively working to expedite orders and minimise potential delays.
Stay Connected:
- For concerns or questions, reach out via email at info@petstorecollective.com or use our website's live chat feature.
- Our dedicated team is here to assist you promptly and provide the support you need.
At Pet Store Collective, your satisfaction and your pet's happiness are our top priorities. Shop with confidence! 🐾✈️