Shipping Policy
π How We Ship
We send all orders via Australia Post or CourierPlease β whichever gets your parcel to you safest and quickest.
Dispatch Times
- Fast dispatch: Usually within 1β2 business days
- During busy periods (launches or public holidays), dispatch may take up to 5 business days
Delivery Times
- Standard delivery: Usually 4β8 business days within Australia
- Please allow extra time during peak periods (Christmas, Easter, etc.)
Free Standard Shipping Australia-Wide
No matter where you live in Australia, standard shipping is completely free β no minimum purchase required!Β
π International Shipping
Yes, we ship worldwide to spoil pets everywhere!
- Flat rate: $20 AUD on all international orders
- Delivery time: Usually up to 14 business days, depending on location
- Tracking included: You'll receive tracking details via email once dispatched
- Customs responsibility: Import duties and customs fees are the buyer's responsibility
π¦ Shipping Options & Locations
P.O. Boxes
We happily ship to P.O. Boxes via Australia Post. If your delivery requires courier service, please provide a street address.
Where We Ship From
All orders are lovingly packed and dispatched from our office in Willoughby, NSW 2068.
π Order Tracking
Stay in the loop with your pet's new goodies!
- All orders are trackable
- Tracking details sent via email within 1β2 days of placing your order
- Allow a few days for Australia Post or Couriers Please to update tracking information
- Need help? Contact us at info@petstorecollective.com
π« Delivery Issues & Important Notes
Shipping Delays
While we dispatch quickly, we can't control delays once your parcel is with the courier. We're unable to refund delayed orders, but you're welcome to return them (at your cost) for store credit or refund according to our refund policy.
Address Accuracy
Please double-check your shipping address when placing your order. Contact us immediately if you spot an error. Once dispatched, we cannot change addresses. If a parcel returns due to incorrect address or missed delivery, redelivery fees may apply.
Order Changes & Cancellations
Once placed, we can't guarantee order changes or cancellations, but contact us quickly at info@petstorecollective.com and we'll do our best to help before shipping.
π Need Help?
We're here for you and your fur baby! For any questions about shipping or anything else, reach out to us at info@petstorecollective.com β we'll get back to you as soon as possible.
Your pet's happiness is our priority! ππ±
About Us
Because pets are family, they deserve accessories that are stylish, safe, and built to last.
We care deeply about quality and design, which is why every collection is crafted from premium materials with comfort and adjustability in mind, because pets come in all shapes and sizes.
Every order is backed by our 40-day Happy Paws Promise, with easy returns. Beautifully made and thoughtfully designed, our pet accessories are created with love and trusted by pets and their humans across Australia.