Terms of service
1. OVERVIEW
This website is operated by Pet Store Collective ("we", "us", "our"). Throughout the site, the terms “you” and “your” refer to the user, customer, or browser of this website.
Pet Store Collective offers this website, including all information, tools, and services available from this site, subject to your acceptance of all terms, conditions, policies, and notices stated here.
By accessing our website and/or purchasing from us, you engage in our services and agree to be bound by these Terms of Service (“Terms”), together with any additional terms and policies referenced herein, including our Privacy Policy and Refund Policy.
If you do not agree to these Terms, you must not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the online e‑commerce platform that allows us to sell our products to you.
2. ELIGIBILITY & USE OF SITE
By using this site, you confirm that:
• You are at least 18 years old or the age of majority in your place of residence; and
• You are legally capable of entering into a binding contract.
You must not use our products or website for any unlawful or unauthorised purpose, nor violate any applicable laws in your jurisdiction.
Any breach of these Terms may result in immediate termination of access to our services.
3. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason permitted by law.
Your privacy and security are important to us. While information sent over the internet can never be guaranteed to be completely secure, all payment details are encrypted and handled securely by our trusted payment providers.
You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our express written permission.
4. PRODUCT INFORMATION & AVAILABILITY
All products are sold online and subject to availability. We reserve the right to:
• Limit quantities per order or customer;
• Restrict sales to certain geographic regions; and
• Discontinue products at any time without notice.
We take reasonable care to display product colours and images accurately; however, we cannot guarantee your device will display colours correctly.
5. PRICING & MODIFICATIONS
Prices are subject to change without notice.
We may modify, suspend, or discontinue any part of the website or services at any time without liability.
6. ORDERS & BILLING
We reserve the right to refuse or cancel orders, including where:
• Incorrect pricing or product information is displayed;
• Fraud or unauthorised activity is suspected; or
• Orders appear to be placed for resale or commercial distribution.
You agree to provide current, complete, and accurate billing and contact information.
7. INTERNATIONAL SHIPPING
We currently ship to:
• Australia
• New Zealand
• United States
• Canada
• United Kingdom
International orders may be subject to customs duties, taxes, or import charges imposed by your local authorities. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
We are not responsible for delays caused by customs clearance processes or international carriers.
8. THIRD‑PARTY TOOLS & LINKS
We may provide access to third‑party tools or links. These are provided “as is” without warranties, and we are not responsible for their content, accuracy, or operation.
Use of third‑party tools or websites is at your own risk.
9. USER CONTENT & FEEDBACK
By submitting reviews, comments, or other content, you grant us a non‑exclusive, royalty‑free right to use, reproduce, and publish such content for marketing or promotional purposes.
You must not submit content that is unlawful, misleading, defamatory, or infringes the rights of others.
10. SMS MARKETING
By subscribing to our SMS communications, you consent to receive promotional messages. Message frequency may vary. Consent is not a condition of purchase.
You may opt out at any time by replying STOP. Message and data rates may apply.
11. PRIVACY
Your personal information is handled in accordance with our Privacy Policy, available on our website.
12. ERRORS & INACCURACIES
We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect at any time, including after an order has been placed.
13. PROHIBITED USES
You must not use this site or its content for unlawful, abusive, misleading, discriminatory, or harmful purposes, or to interfere with the site’s security or functionality.
14. DISCLAIMER & LIMITATION OF LIABILITY
To the maximum extent permitted by law, our products are provided “as is” and “as available”. We do not guarantee that access to our website or online services will be uninterrupted or error-free.
Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
15. INDEMNITY
You agree to indemnify and hold harmless Pet Store Collective from any claim arising from your breach of these Terms or misuse of the website.
16. TERMINATION
We may terminate or suspend access to our services if you breach these Terms.
17. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.
18. CHANGES TO TERMS
We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.
19. CONTACT
For questions about these Terms, contact us at:
Last updated: 10/02/2026