Privacy Policy

Effective Date: January 24, 2024

Pet Store Collective ("we" or "us") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (the "Site") or make a purchase from

Information We Collect

We collect the following categories of personal information from you:

  • Device Information: We automatically collect information about your device, such as your web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This information is used to load the Site accurately for you and to perform analytics on Site usage to optimise our services.
  • Order Information: When you place an order on the Site, we collect your name, billing address, shipping address, payment information (including credit card numbers or PayPal email address/username), email address, and phone number. This information is used to fulfill your orders, process your payments, arrange for shipping, and provide you with invoices and order confirmations.
  • Customer Support Information: If you contact us for customer support, we may collect your name, email address, and phone number, along with any other information you provide us. This information is used to provide you with customer support.

Data Transfers and Storage

Your personal information may be transferred and stored on servers located outside of your region, including in Canada and the United States. These transfers and storage are necessary for us to operate and provide our services to you. We take appropriate steps to protect your personal information in accordance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Legal Basis for Processing Your Information

We process your personal information for the following lawful bases:

  • To fulfill our contract with you: This includes processing your order information to ship your products and provide customer support.
  • To comply with legal obligations: This may include disclosing your information to comply with a court order or other legal requirement.
  • To protect your vital interests: This may include disclosing your information to protect your safety or the safety of others.
  • For our legitimate interests: This includes using your information to improve our Site and services, and to send you marketing communications that we believe may be of interest to you. We will always balance our legitimate interests against your privacy rights before processing your information for this purpose.

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access your personal information that we hold.
  • Rectification: You have the right to correct any inaccurate personal information about you.
  • Erasure: You have the right to request that we erase your personal information.
  • Restriction of processing: You have the right to request that we restrict our processing of your personal information.
  • Portability: You have the right to request that we transfer your personal information to another organisation.
  • Objection: You have the right to object to our processing of your personal information.

To exercise any of these rights, please contact us at

Cookies and Similar Technologies

We use cookies and similar technologies to track your activity on the Site and personalise your experience. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Site.

Cookies Necessary for the Functioning of the Store

We utilise several cookies and similar technologies that are essential for the basic functionality of our online store powered by Shopify. These cookies ensure a smooth and enjoyable shopping experience by enabling features like:

  • Adding items to your cart and keeping track of them.
  • Navigating through the website and remembering your preferences.
  • Processing your orders and securely handling your payment information.

These cookies do not store any personal identifiable information about you and are automatically deleted once you close your browser window (session cookies) or after a predefined period (persistent cookies).

For a detailed breakdown of all cookies used by Shopify and their specific purposes, please refer to their comprehensive Cookie Policy:

By continuing to use our website, you acknowledge and agree to our use of these essential cookies.

Do Not Track

Please note that we do not currently respond to Do Not Track signals.

Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of the Policy. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at

Regional Information


  • We comply with the General Data Protection Regulation (GDPR).
  • You have the right to appoint a data protection officer (DPO) to represent you in data privacy matters.
  • You can contact the German data protection authority (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit) with complaints.

United Kingdom:

  • We comply with the UK General Data Protection Regulation (UK GDPR).
  • You can contact the Information Commissioner's Office (ICO) with complaints.

United States:

  • We comply with the California Consumer Privacy Act (CCPA) if you are a resident of California.
  • You have the right to know, access, delete, and opt-out of the sale of your personal information under the CCPA.
  • You can contact the California Attorney General with complaints.

Other State Privacy Laws:

We may also comply with other state privacy laws in the United States, depending on your location. We will update this Privacy Policy as necessary to reflect changes in any applicable state privacy laws.

International Transfers:

If you are located outside of the European Economic Area (EEA), Canada, or the United States, your personal information may be transferred to and processed in countries outside of your region. These countries may have different data privacy laws than your own country. By using our Site or making a purchase from us, you consent to the transfer of your personal information to these countries.


We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your personal information.

Third-Party Links:

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.


We will retain your personal information for as long as necessary to provide you with our services, to comply with legal obligations, and to resolve disputes.

SMS Marketing and Notifications:

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Additional Information:

  • Governing Law: This Privacy Policy shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law’s provisions.
  • Entire Agreement: This Privacy Policy constitutes the entire agreement between you and us regarding our collection, use, and disclosure of your personal information.
  • Severability: If any provision of this Privacy Policy is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.


If you have any questions about this Privacy Policy, please contact us at

Last Updated: January 24, 2024